Safe Usage of Quick Ride PPI Wallet

1. Purpose

This policy aims to educate users on the safe and secure usage of the Quick Ride Prepaid Payment Instrument (PPI) Wallet and to help prevent unauthorized access, fraud, or misuse.

Quick Ride encourages all users to follow these guidelines to protect their wallet balance, card details, and personal information.

2. Protecting Your Wallet Credentials

Users must keep all wallet and card credentials strictly confidential, including:

• PIN
• One-Time Passwords (OTPs)
• Card number, expiry date, and CVV

🔒 Important:

• Never share OTPs, PINs, or passwords with anyone, including Quick Ride employees.
• Do not store credentials in plain text or share them via calls, messages, emails, or social media.
• Change your password or PIN periodically and use strong, unique combinations.

3. Secure Use of Devices

• Use the Quick Ride app only on your personal and trusted mobile device.
• Enable screen lock, biometric lock, or PIN protection on your phone.
• Do not use public or shared devices to access your wallet.

4. Loss or Theft of Phone, Wallet, or Card

If your mobile phone, wallet access, or prepaid card is lost, stolen, or compromised, you must:

• Immediately report the incident to Quick Ride Customer Support
• Request blocking of the wallet and/or card to prevent unauthorized usage

📞 Customer Support: 080 4568 6686
📧 Email: support@quickride.in

Prompt reporting helps reduce the risk of financial loss.

5. Monitoring Transactions & Fraud Detection

• Regularly check wallet and card transaction history
• Review notifications, SMS, and emails for transactions
• Immediately report any unauthorized, suspicious, or incorrect transaction

🚨 Early reporting helps limit customer liability as per RBI guidelines.

6. Beware of Fraud & Phishing

Users should stay alert against:

• Calls or messages asking for OTP, PIN, or card details
• Fake emails or links pretending to be from Quick Ride
• Requests claiming urgent wallet issues or refunds

⚠️ Quick Ride will never ask for your OTP, PIN, or confidential information.

7. Customer Liability & Reporting Timelines

Any unauthorized transaction should be reported at the earliest after becoming aware of it. Delay in reporting may increase customer liability as per applicable RBI regulations.

Liability will be determined in accordance with RBI Master Directions on Prepaid Payment Instruments.

8. User Responsibility

By using the Quick Ride PPI Wallet, the user agrees to:

• Follow safe usage practices
• Protect wallet credentials and devices
• Promptly report loss, theft, or unauthorized transactions
• Cooperate during investigation of disputed transactions

9. Grievance Redressal & Escalation

Users can raise concerns or complaints through:

📞 Helpline: 080 4568 6686
📧 Email: support@quickride.in

If not resolved satisfactorily, users may escalate as per Quick Ride’s Customer Support and Grievance Redressal Policy and approach the RBI Ombudsman where applicable.

10. Regulatory Compliance

This policy is issued in compliance with the Reserve Bank of India Master Directions on Prepaid Payment Instruments (PPI) and may be updated from time to time.